Privacy policy

Channelserve Ltd ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, channelserve.co.uk (the "Site"). This Privacy Policy outlines the types of information we may collect from you or that you may provide to us through the Site, how we process that information, and the measures we take to protect it. The Site serves as a business presence for Channelserve Ltd, and no products or services are sold or offered directly through the Site. By accessing or using the Site, you agree to the terms and practices described in this Privacy Policy.

Information We Collect

We collect two types of information through the Site: (1) personal data you voluntarily provide through our “Contact Us” form, and (2) non-personal data collected automatically when you visit our Site.
Personal Data refers to information that can be used to identify you as an individual, including but not limited to your name, email address, and any additional information you choose to provide when submitting a message via our contact form. This information is used solely for the purpose of responding to your inquiries or requests. We do not sell, distribute, or lease your personal information to third parties, unless required by law or necessary to fulfill your request, and only with your consent.

Non-Personal Data refers to information that is collected automatically when you visit the Site. This may include, but is not limited to, your IP address, browser type, operating system, referring URLs, and general location data. This information is aggregated and used for the purpose of analyzing traffic patterns, improving the functionality of the Site, and ensuring that the Site meets the needs of our users. This data does not identify individual users and is not used for marketing purposes.

Use and Disclosure of Information

The personal data you provide to us through the “Contact Us” section will only be used for communication purposes related to your inquiry. We will not use your personal information for marketing purposes unless explicitly requested and consented to by you. In the event that we are required by law to disclose your personal information, we will comply with all applicable legal obligations.

We may use third-party service providers to host or maintain the Site. However, any such service providers are required to adhere to strict data protection standards and are prohibited from using or disclosing personal data for purposes other than providing the agreed-upon services.

Data Security

We take the security of your personal information seriously. We implement appropriate physical, technical, and administrative measures to protect the information we collect online against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, firewalls, and secure access controls. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security, as no method of transmission over the Internet or electronic storage is 100% secure. You acknowledge and accept this inherent risk when you choose to provide your personal information through our Site.

Your Rights and Contact Information

You have the right to request access to the personal information we hold about you, to request its correction, or to request its deletion in accordance with applicable data protection laws. Should you wish to exercise any of these rights or have questions or concerns regarding this Privacy Policy or the data we collect, please contact us through the "Contact Us" section on our Site. We will respond to your request within the timeframe required by applicable law.

By using this Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time, and we encourage you to review this policy periodically. Any changes to this policy will be effective upon posting to the Site, and your continued use of the Site following the posting of any changes will constitute your acceptance of those changes.